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Terms and Conditions

Terms and Conditions

  1. Introduction

Welcome to PlayOptica! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing and using our site, you agree to these terms.

  1. Company Information

PlayOptica is an online store specializing in the sale of glasses from the best brands. For any clarification, you can contact us through the email info@playoptica.com

  1. Products and Prices
  • All products presented are in our stock, if something comes up we will immediately contact the customer with a solution.
  • Prices are indicated in Euros (€) and include VAT at the legal rate in force.
  • We reserve the right to change prices and descriptions without prior notice.
  1. Purchase Process
  • To make a purchase, you must select the desired products and add them to the cart.
  • When finalizing the order, you will be asked to provide personal data necessary for processing the order.
  • After confirmation of payment, you will receive a confirmation email.
  • It is not necessary to register to proceed with the purchase.
  1. Payments

We accept the following payment methods:

  • Multibanco: Payment by entity and reference.
  • PayPal: Secure online payment.
  • Credit/Debit Card: Visa, MasterCard and others.
  1. Shipments and Deliveries
  • Products will be shipped to the address indicated at the time of purchase.
  • Delivery times vary depending on the location of the recipient and the shipping option selected.
  • If there are delays in delivery, we will inform the customer as soon as possible.
  1. Returns and Exchanges
  • The customer can return the products within 14 days of receipt, provided they are in perfect condition and in the original packaging.
  • Personalized or personal use products are not eligible for return.
  • To request a return, you must contact us through our support email.
  1. Warranty

All products sold at PlayOptica have a legal guarantee against manufacturing defects.

  • If a product has a defect, the customer must contact us to activate the warranty.
  1. Personal Data Protection

We comply with all the rules of the General Data Protection Regulation (GDPR).

  • The data provided by customers is used only for processing orders and will not be shared with third parties without consent.
  1. Dispute Resolution

In case of dispute, the consumer can resort to the Consumer Conflict Arbitration Center.

  1. Changes to Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. We recommend that you consult them regularly.

  1. Contacts

For any questions or additional information, you can contact us through:

  • Email: info@playoptica.com

Thank you for your trust in PlayOptica!