Refund Policy

Thank you for shopping at PlayOptica!

We offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• Item must be in original packaging.

• To complete your return, we require a receipt or proof of purchase.

• We only offer refunds on items sold at regular price, sale items cannot be returned.

• If the item in question was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are found to be defective or damaged. If you need to exchange something for an equal item, please email us at info@playoptica.com and send the item to: ,

Goods Not Covered

The following goods are not covered by the return policy:

• Gift Cards

• Some health and personal care items

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or lost refunds

• If you haven't received a refund yet, check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at info@playoptica.com

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following address,

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable! If you receive a refund, the cost of returning the item will be deducted from your refund.

• Depending on where you live, the time it may take for your product to reach you may vary.

• Please note that we cannot guarantee that we will receive your returned item.